Shipping policy
🚚 Shipping Policy
At Shenérae, we’re committed to delivering your orders quickly, safely, and with care. Here’s a simple overview of how our shipping process works:
1. Processing Time
- Orders are dispatched within 1–2 business days.
- Orders placed on weekends or holidays are processed on the next business day.
2. Shipping Method
- Express Shipping: Delivery within 4–5 business days.
3. Order Tracking
- Once your order is shipped, you’ll receive a confirmation email with a tracking number.
- You can track your order through the carrier’s website.
4. Customs Duties and Taxes
- For international orders, customers are responsible for any customs duties or taxes imposed by their country.
5. Lost or Damaged Packages
- If your package is lost or arrives damaged, please contact us immediately.
- We’ll work with the carrier to resolve the issue promptly.
6. Incorrect Address
- Please double-check your shipping address before placing your order.
- We are not responsible for packages delivered to incorrect addresses provided by the customer.
7. Contact Us
If you have any questions or concerns about our shipping policy:
📧 Email: shenerae.official@gmail.com
📱 WhatsApp: +91 8610522096
